About our text messaging program
Patriot Family Insurance LLC operates a text messaging (SMS) program for people who ask us about life insurance coverage and for our existing customers. You are enrolled only when you opt in yourself, by checking the consent box on one of our web forms, by giving a licensed Patriot agent your written or verbal permission, or by texting us first.
Consent to receive text messages is not a condition of buying any policy or of getting a quote. You can request a quote, talk to an agent, and buy coverage without ever agreeing to texts.
Types of messages you will receive
Once you opt in, the messages we send cover:
- Quote follow-ups — an agent responding to a quote request you submitted, and answers to questions you send back.
- Appointment and call reminders — confirmations and reminders for calls or consultations you have scheduled with an agent.
- Policy, application, and account notifications — application status, underwriting requests from the carrier, policy updates, and premium or billing reminders.
- Marketing and promotional messages — coverage options, product news, and offers from Patriot Family Insurance.
Message frequency and cost
Message frequency varies. How often you hear from us depends on what you asked for and where you are in the process — an active quote or application means more messages than a quiet policy.
Message and data rates may apply. We do not charge you for the messages, but your mobile carrier may, according to your plan. Check with your carrier if you are unsure what your plan covers.
How to stop receiving messages
To opt out at any time, reply STOP to any message you receive from us. We will send one final message confirming that you have been unsubscribed, and then the messages stop.
You can also ask your agent to remove you from the list, or email us using the address at the bottom of this page. Opting out of texts does not cancel your policy and does not stop us from contacting you by phone or email about an active application.
If you opt out and later change your mind, reply START to re-subscribe or opt in again on any of our forms.
How to get help
For assistance, reply HELP to any message. You can also call us at (603) 903-1101, email support@patriotfamilyinsurance.com, or visit our website at https://patriotfamilyinsurance.com.
Your privacy
SMS consent is not shared with third parties or affiliates.
We do not sell, rent, or share your mobile phone number or your consent to receive text messages with third parties or affiliates for their own marketing. The only parties that touch your number for messaging are the messaging platform and mobile carriers that deliver our messages on our behalf, under contract and only for that purpose.
For the full picture of what we collect and how we use it, see our privacy policy at /privacy. Our general site terms are at /terms.
Who can take part
You must be at least 18 years old, a resident of the United States, and the owner or authorized user of the mobile number you give us. Do not enroll someone else's number. Patriot Family Insurance LLC is a licensed insurance agency operating in 49 states (not licensed in New York).
Delivery and carrier liability
Text message delivery depends on your mobile carrier's network and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.
Messages may not reach you if your device is off, out of coverage, or if your plan does not support SMS. Time-sensitive insurance matters are never handled by text alone — if something needs your attention, an agent will also call or email you.
Changes to these terms
We may update these SMS terms. When we do, we change the "Last updated" date at the top of this page. If a change is significant, we will notify enrolled subscribers by text before it takes effect.
Questions about our text messages
To ask about this program or about a message you received:
- Mail: 98 Spitbrook Road, Suite 100, Nashua, NH 03062
- Phone: (603) 903-1101
- Email: support@patriotfamilyinsurance.com