How we handle your information.

Who we are

Patriot Family Insurance LLC is a licensed life insurance agency. Our office is at 98 Spitbrook Road, Suite 100, Nashua, NH 03062. You can reach us at (603) 903-1101 or support@patriotfamilyinsurance.com.

This policy covers how we handle information you share through this website, our quote forms, and any direct contact you have with one of our agents.

What we collect

Four buckets of information come through:

What you give us. When you request a quote, sign up for updates, or contact us, we ask for your name, your email address, and your phone number, plus details like your date of birth and zip code.

What the application requires. If you go on to apply for coverage, the application also requires your Social Security number, and servicing a policy you already hold involves your policy number. Both are collected by your licensed agent or on the carrier's own application — no form on this website asks for a Social Security number.

What your browser sends. Our hosting and analytics tools log basic request data: IP address, browser and device type, the pages you viewed, timestamps, and the site that referred you (if any).

What carriers return. Once you ask us to quote coverage, insurance carriers may send back quote estimates, underwriting messages, and policy details tied to your application.

How we use it

The insurance information you give us — your name, email address, phone number, Social Security number, and policy number — is used only to request quotes, submit your application, match you with a licensed agent in your state, service a policy once it is issued, answer the questions you send us, and meet the legal, tax, and regulatory obligations that come with being a licensed agency. We do not use it for anything else, and we do not sell it.

In practice, that means we use your information to:

• Contact you about a quote you requested.
• Match you with a licensed Patriot agent who works in your state.
• Submit quote requests to carriers at your direction.
• Respond to questions you send us.
• Send policy updates if you become a customer.
• Keep the site running, fix bugs, and improve what's on it — using the browser and analytics data described above, not your application information.
• Meet legal, tax, and regulatory obligations as a licensed agency.

Who we share with, and why

Apart from the limited exceptions listed below, your insurance information is shared only with the insurance companies we are licensed with and the licensed Patriot agent handling your request. We never sell it, and we never hand it to anyone else for their own marketing.

Insurance carriers. When you ask for a quote, we pass relevant details to carriers so they can return a price. Each carrier has its own privacy policy covering what happens to your information once it reaches them.

Licensed agents in our network. A Patriot agent licensed in your state may reach out about your quote.

Service providers. Our hosting, email, and analytics vendors process data on our behalf under contract. They are restricted to the work we hire them for and cannot use the information for their own purposes.

Government, law enforcement, or courts. If we receive a valid subpoena, court order, or regulator request, we comply.

Business transfer. If Patriot is ever acquired or merges with another company, customer information may transfer as part of the deal. If that happens, we will post a notice here.

Your mobile phone number and your consent to receive text messages are treated separately from everything above. SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share your number or your messaging consent with third parties or affiliates for their own marketing.

We do not sell your information. If that ever changes, we will update this page and notify affected users first.

Text messages and SMS consent

If you check the consent box on one of our forms, you are agreeing to let us call and text the number you gave us about your quote, your appointments, and your policy. That consent is yours to withdraw: reply STOP to any message and the texts end. Consent to texts is never a condition of getting a quote or buying coverage.

SMS consent is not shared with third parties or affiliates. We do not sell, rent, or share your mobile number or your messaging consent with third parties or affiliates for their own marketing. The only parties that handle your number for messaging are the messaging platform and the mobile carriers that deliver our messages for us, under contract and only for that purpose.

Once you opt in, the texts you receive cover quote follow-ups from your agent, appointment and call reminders, policy, application, and account notifications, and marketing messages about coverage options.

Message frequency varies. Message and data rates may apply. The full terms of the program, including every message type you can expect, how often we send, and how to get help, are in the SMS sections of our terms of service at /terms.

Cookies and tracking

We use cookies to keep the site working and to understand how people find and use it. Essential cookies handle things like remembering that you clicked past a banner. Analytics cookies help us see which pages are slow, which are confusing, and which are doing their job.

You can turn off non-essential cookies in your browser settings. Most browsers also honor a Global Privacy Control signal, which we treat as an opt-out of sale or sharing under state privacy laws where that applies.

Our current analytics setup is under review. This section will name the provider and the specific cookies once finalized.

Your rights

Depending on where you live, you may have the right to:

• See what personal information we have about you.
• Ask us to correct it.
• Ask us to delete it.
• Opt out of sale or sharing (we do not sell, but you can submit a formal opt-out anyway).
• Take your data with you to another service.

How to exercise a right

Email support@patriotfamilyinsurance.com with "Privacy Request" in the subject line. Tell us what you would like us to do and how to reach you. We verify identity before acting on a request and respond within the window your state law requires, usually 45 days.

California residents have additional rights under the CCPA and CPRA. Residents of Virginia, Colorado, Connecticut, Utah, and Texas have similar rights under their state laws. Our services are directed at US residents, and information submitted through this site may be processed in the United States.

How we protect your information

Information moves between you and our site over TLS-encrypted connections. Our systems sit behind access controls, and we limit who on our team can see customer records to what the job requires.

No online service is perfectly secure. If we ever have a breach that affects you, we notify you on the timeline state and federal law require.

How long we keep it

We keep your information as long as we need it to provide our services and as long as state and federal recordkeeping rules require for licensed insurance agencies. For customers, that is typically several years after a policy ends.

Specific retention windows by data type are under review and will be listed here once finalized.

Children

This site is not for children under 13. We do not knowingly collect information from them. If you are a parent and believe your child sent us information, email us and we will delete it.

Changes to this policy

We may update this policy. When we do, we change the "Last updated" date at the top. If the update is significant, we post a notice on the homepage or, for existing customers, email you directly.

Contact us about privacy

To ask a question about this policy or about your information:

• Mail: 98 Spitbrook Road, Suite 100, Nashua, NH 03062
• Phone: (603) 903-1101
• Email: support@patriotfamilyinsurance.com